TSWS warrants to the customer that its 3 stage water treatment whole-house systems, corrugated 304 steel storage tanks, ball and gate valves, in/out heads, bypass connections, fittings, housings, System enclosures, access panels, will be free from defects in material and workmanship under normal use and service for the life of the system. No warranty is made with respect to defects or damaged due to neglect, misuse, alterations, accident, misapplication, physical damage, installation on water quality outside guidelines for system or damaged caused by fire, acts of God, or freezing.
Private Well Water Conditions (water supplied from homeowner’s private well): The water treated should be free of hydrogen sulfide (sulfur gas / rotten egg smell), oils or high levels of copper (>1.30 mg/L). Any will coat the surface of the media and will interfere reducing its efficiency. If any iron or manganese is present in the source water, the media will cause it to be oxidized. If any of these issues exist, you should employ pre-treatment prior to using this technology. Please contact our customer support at 1-415-304-5160 for your pre-treatment needs.